Maintenance Services | Miscellaneous Maintenance Services

Maintenance Services


Emergency Maintenance Services
The City of Norwalk Public Services Department provides after-hour emergency maintenance services throughout the community. Hazardous situations, such as signal outages; regulatory signs down; oil spills; flooding; overflow of sewer manholes; debris/tree limbs in the public right-of-way, etc., should be reported immediately to the Norwalk Sheriff's Department at (562) 863-8711. City staff will be contacted immediately to ensure that the situation is addressed in a timely manner.

Graffiti AbatementGraffiti Abatement
The City of Norwalk offers graffiti removal seven days a week. The City's policy is to remove graffiti within 48-hours after it is reported. Graffiti is removed using paint, sand and water blasting, and chemicals.

Graffiti may be reported to the 24-hour graffiti hotline at (562) 929-5555. When reporting graffiti, it is helpful in expediting removal if the following detailed information is provided: Specific location (i.e., address, corner, major cross streets, etc.), type (i.e., marker, paint, etc.), and surface where graffiti is located (i.e., block wall, painted curb or fence, sign, etc.).

To report a problem using our Mobile App, search Government 2.0 in either iTunes or Google Play.

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Greenscape Maintenance
The City of Norwalk Public Services Department Greenscape Maintenance Section maintains over 22 miles of center medians and side panels throughout the community. Over the past 10 years, many of the medians throughout the City have been refurbished. In addition, in 1999, the City implemented an extended Median Refurbishment Plan.

For concerns regarding median maintenance (i.e., damaged trees, irrigation, etc.), contact the Public Services Department at (562) 929-5511 during regular business hours. To report hazardous conditions after regular business hours, please contact the Norwalk Sheriff's Department at (562) 863-8711.

Sewer Maintenance
The City of Norwalk Public Services Department utilizes a private contractor to clean the sewer system in the community. Sewer lines are cleaned throughout the City of Norwalk on a biannual basis.

To report a sewer concern (i.e., manhole overflow, odor, etc.), please contact the Public Services Department at (562) 929-5511 during regular business hours, or contact the Norwalk Sheriff's Department to report after-hour emergencies at (562) 863-8711.

Sewer System repairs and upgrades are necessary to address public health and safety needs.

Norwalk's sewer system is old, deteriorating and reaching the end of its anticpated lifespan. Most of Norwalk's sewer lines were constructed in the 1950's - some were constructed as early as 1935. Norwalk's sewer system including aging clay pipes, undersized sewer mains, and other outdated infrastructure.

Unfortunately, no funding is available for necessary upgrades other than emergency reserves and city funds already devoted to important city services such as police protection, emergency response and senior/youth programs. Repairs and upgrades cannot be made without additional funds.

To ensure the health and safety of the community, the City of Norwalk is considering sewer services rates for property owners, a common practice in many other California cities.

City of Norwalk Sewer System Management Plan - Adopted in 2009

2011 SSMP Bi-Annual Audit
Design and Performance Provisions
FOG Control Program
Legal Authority
Operation and Maintenance Program
Overflow Emergency Response Plan
SSMP
System Evaluation and Capacity Assurance Plan

Sidewalk/Street Maintenance
The City of Norwalk Public Services Department Street Maintenance Section is responsible for concrete repairs (sidewalks/curb and gutter); asphalt patching and pothole repair; maintenance of alleys, City-owned lots, commercial sidewalks, cul-de-sacs, culverts, drain and drainage channels, dead-ends, hillsides, parkways, and slot flows.

To report a problem or concern related to one of the items listed above, please contact the Public Services Department at (562) 929-5511 during regular business hours, or contact the Norwalk Sheriff's Department to report after-hour emergencies at (562) 863-8711.

Signal and Safety Light Maintenance
The City of Norwalk Public Services Department Signal Maintenance Section maintains over 80 signalized intersections City-wide, including traffic signals, illuminated street name signs, pedestrian push buttons, "don't walk" signs, and safety lights, which are located directly over traffic signals.

To report a signal or safety light concern, please contact the Public Services Department at (562) 929-5511 during regular business hours. Any after-hours signal-related emergency (i.e., pole knock down, signal outage, etc.) should be reported immediately to the Norwalk Sheriff's Department at (562) 863-8711.

Street Light Outages
The street light system within the City of Norwalk is owned and operated by Southern California Edison (SCE). Street light outages can be reported directly to SCE by calling (800) 655-4555, or to the Public Services Department at (562) 929-5511. Residents reporting a street light outage should be prepared to provide the customer service representative with the address and/or nearest cross street of the light pole and the pole number, if possible. The average time for repair is 7 to 10 days from the date the outage is reported.

Safety lights, which are located directly over traffic signals, are maintained by the City of Norwalk. Residents should report safety light outages to the City's Public Services Department at (562) 929-5511, providing department staff with the intersection, and if possible, specific corner where the outage is located.

Southern California Edison also provides online outage reporting, information on power outages and tools and tips to help residents and businesses with power issues. For additional information, go to the online
SCE Outage Center

Street Sweeping Services
Street sweeping services are provided in the City of Norwalk by a private contractor. All major thoroughfares, residential streets, alleys, and cul-de-sacs are swept on a weekly basis. Sweeping services are not provided during inclement weather, or on the following holidays: New Year's Day; Martin Luther King Day; President's Day; Memorial Day; Fourth of July; Labor Day; Veteran's Day; Thanksgiving Holiday (fourth Thursday and Friday in November); and Christmas Day.

Click here to link to the current street sweeping holiday schedule.

Click here to view the City's Street Sweeping Map

For additional information regarding street sweeping services, or to report concerns, please contact the Public Services Department at (562) 929-5511.

Traffic Maintenance
The Public Services Department Traffic Maintenance Section maintains the traffic legends (i.e., crosswalks, stop bars, etc.), regulatory signs (i.e., no parking, street sweeping, stop, yield, etc.), neighborhood street name signs, and painted curbs throughout Norwalk.

To report a concern regarding any of these items, please contact the Public Services Department at (562) 929-5511.

To report any hazardous situation after regular business hours, contact the Norwalk Sheriff's Department at (562) 863-8711.

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Tree Maintenance

The City of Norwalk Public Services Department Tree Maintenance Section maintains over 14,000 parkway trees City-wide. Trees in the residential areas of the community are trimmed every three (3) years. To see a map of the trimming schedule,
click here.

Additional tree maintenance services provided on an as-needed basis include root pruning, planting, and removal. Please note: Trees are removed if they are causing extensive plumbing damage or are diseased or dying.

For tree maintenance services, contact the Public Services Department at (562) 929-5511. To report tree-related emergencies (i.e., broken limbs/trees in the public right-of-way, etc.) after-hours, contact the Norwalk Sheriff's Department at (562) 863-8711.

The Public Services Department Tree Maintenance Section plants parkway trees throughout the community from November to May, but planting requests may be accepted year round. To request the planting of a parkway tree, residents are encouraged to review the approved tree species list below, select a tree, and contact the Public Services Department at (562) 929-5511, informing staff of the address where the tree is to be planted, and the selected species.

  1. Camphora Officinarum - Camphor Tree
    Evergreen, maximum height of 30 to 50 feet. Very colorful, with older leaves shiny bright yellowish green and new growth bronzy red colors. To view a picture of this tree, please click here.
  2. Koelreuteria Bipinnata - Chinese Flame Tree
    Deciduous tree, outstanding colored papery seed pods and grows to 25 to 40 feet. To view a picture of this tree, please click here.
  3. Lagerstroemia Indica - Crape Myrtle
    Deciduous, grows to a maximum height of 20 to 30 feet. Flowers range from white to purple, late summer. To view a picture of this tree, please click here.
  4. Podocarpus Gracilior - Fern Podocarpus
    Evergreen, dark green leaves with very few problems or pests. To view a picture of this tree, please click here.
  5. Magnolia Grandiflora - Southern Magnolia
    Evergreen, large glossy dark green leaves and very large white fragrant flowers. To view a picture of this tree, please click here.
  6. Pinus Canariensis - Canary Island Pine
    Evergreen, pale green long needles, grows 70 to 100 feet. To view a picture of this tree, please click here.
  7. Pyrus Calleryana "Bradfordi" - Bradford Pear
    Deciduous, fruitless, showy white flowers, grows 20 to 30 feet. To view a picture of this tree, please click here.
  8. Brachychiton Populneum - Kurrajong Bottle Tree
    Semi-evergreen, lime green colored leaves with yellowish flowers, grows 30 to 50 feet. To view a picture of this tree, please click here.
  9. Geijera Parviflora - Australian Willow, Wilga
    Evergreen, graceful, fine textured tree with dense, rounded crown of moderate growth to 40 feet and 20 to 25 feet spread. Pendent twigs and leaves give a weeping effect suggestive of weeping willow, but more delicate and compact. To view a picture of this tree, please click here.
  10. Pinus Pinea - Italian Stone Pine
    Evergreen, grows 60 to 80 feet with long spreading branches. To view a picture of this tree, please click here.


Water System

The Norwalk Municipal Water System (NMWS)
waterbilling@norwalkca.gov consists of approximately 5,300 domestic service connections which serve over 22,000 Norwalk and Artesia residents. Other water purveyors who service the community of Norwalk include City of Cerritos, City of Santa Fe Springs, Park Water Co. and Golden State Water Co.

Click here to locate your service provider



To report a water-related concern (i.e., cloudy or rust-colored water, leaking meter, low pressure, etc.), please click below to reference a City of Norwalk water map to determine the correct water purveyor. Telephone numbers of all water purveyors who service the community are listed on the map.

Click here to view mapclick here to view map

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Consumer Confidence Reports

2013 Consumer Confidence Report


Storm Water Issues

If you have questions about storm water issues, please call 1-888-CLEANLA, or visit www.888cleanla.org.



Miscellaneous Maintenance Services

Listed below is information regarding miscellaneous maintenance services provided by the Public Services Department, and other local agencies.

Animal Control Service Requests
For animal control service requests (i.e., animal bites, deceased animals in the public right-of-way, injured animals, roaming dogs or livestock, etc.), please contact the Southeast Area Animal Control Agency (SEAACA) at (562) 803-3301.

Bee Removal
For bee removal services from private trees or property, contact a professional pest control company. For removal of bees from City right-of-way (i.e., parkway trees, light poles water meters, etc.) contact the City of Norwalk Public Services Department at (562) 929-5511.

Disposal of Hazardous Waste
Call 888-253-2652 for a current list of Free Roundups offered through Los Angeles County or click here www.888CleanLA.com for a list of permanent collection facilities.

Disposal of Large Items
For disposal of large items (i.e., refrigerators, stoves, etc.), residents are encouraged to contact their trash hauler. Disposal services are currently provided by Consolidated Disposal Services, (800) 299-4898, and CR & R Disposal, (562) 944-4716. click here to view a boundary map

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Freeway Concerns
For issues related to freeways, or property adjacent to freeways, please contact Caltrans at (323) 259-2353.

Mosquito Abatement
For concerns regarding mosquitos, please contact the Los Angeles County Vector Control District at (562) 944-9656.

Private Property Concerns
For information about maintenance issues on private property, please contact the City of Norwalk Code Compliance Division at (562) 929-5730.

Railroad Concerns
To report concerns regarding railroad property, please contact the City of Norwalk Code Compliance Division at (562) 929-5730.

Shopping Cart Removal
To have an abandoned shopping cart removed, please contact Nationwide Environmental Services, Inc (NES) at (562) 860-0604 or info@nes-sweeping.com. When reporting, please provide staff with the exact location of the cart, including major cross streets. Carts are collected within 48 hours from the call in most cases.

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