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Transportation Department / Norwalk Transit System (NTS)
The Customer Service office is on the first floor of the Public Services & Transportation facility located at
12650 E. Imperial Highway in the City of Norwalk, just east of Bloomfield Ave., next to the Norwalk / Santa Fe Springs Metrolink Station. Visitor parking is conveniently located in the front of the building.
Our friendly and knowledgeable Customer Service Representatives can help you if you are a first-time rider or a
long-time customer. Customer Service offers a full range of services that include:
Rider Relief Transportation program (RRTP) subsidy coupons.
*Cash value can only be added to the TAP Cards at this time.
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Phone: (562) 929-5550
Fax: (562) 929-5572
Email: Customer Service